House Manager

Talentworks is pleased to be partnered with a long time, non-for-profit organization on their search for a House Manager. Reporting into the Director of Homelessness, the House Manager is responsible for overseeing the operation of the facility. They’re also responsible for supervising the frontline workers in their facility in the provision of service to guests. The House Manager will have an exceptional understanding of the policies and procedures of Shelter Nova Scotia in order to model behavior that is in line with the mission, vision and values of the organization.

What you’ll do:

Scan the horizon and make recommendations for changes to Shelter Nova Scotia and facility specific policies and procedures
Monitor to ensure guests are provided with effective service, make recommendations for changes to new service delivery/ programs
Demonstrate commitment to ethical behavior that promotes quality guest service and professional interactions with colleagues, guests and community partners
Ensure the facility specific operating policies and procedures are implemented
Ensure guest meetings are scheduled and held. This meeting is to be chaired by the HM or delegate
Provide leadership for the recruitment and selection process; make recommendations for hire
Ensure employees are well oriented to the position, performance is managed, employees have clear direction and timely and specific feedback and training needs are identified
Responsible for building a sense of teamwork and cooperation with employees’ and schedule chair team meetings
Responsible for ensuring scheduling and payroll are completed; approved overtime
Meet with OHS Representative monthly; ensure minutes are posted and sent to the Home Office; follow up to ensure the action plans from the monthly meeting are implemented; report on individual OHS activities at the monthly meeting sooner as required
Ensure OHS issues, incidents and complaints that are reported are followed up on or resolved on a timely basis
Ensure OHS checklist is implemented, issues identified and/ or resolved, and results are reported at the monthly meeting
Ensure a HIFIS admin is in place
Ensure the maintenance and repair work is completed to specifications in the contract; sign off to indicate the work was completed and/ or goods received
Monitor the existing service contracts such as pest control, garbage removal, snow removal, etc. to ensure service levels are being delivered; follow up as required
Ensure donations are accepted and processed appropriately
Provide input into the annual budget process
Monitor, track and report petty cash as per the budget as required
Complete financial billing reports; submit invoices to the Central Office
Perform frontline responsibilities as required
Attend management meetings; assume responsibility for related tasks
Participate in project work as a member committee
Attend community meetings as a Shelter Nova Scotia representative
Liaise with community partners to maintain positive relations

What we need from you:

Bachelor’s degree in social sciences, Social Work, Human Services or equivalent education and experience
3 -5 years’ experience working in a supervisory role in residential facilities, community corrections or related experience
Certifications in the following or able to obtain: Enhanced Reliability Security Screening, Standard First Air/ CPR Level “C”, Non-violent Crisis Intervention, Applied Suicide Intervention Skills Training (ASIST), WHMIS
Ability to successfully pass the Child Abuse Registry and/ or Government of Canada Personnel Screening
Proficiency in MS Office Suites
Experience with interviewing, counseling and intervention techniques
Knowledge of Correctional Service Canada, NS Department of Community Services and other government and community resources is considered an asset
Experience with Offender Management System is considered an asset

What now?

If you’re interested in hearing more about this exciting opportunity, please send a copy of your updated resume to shelley@talentworks.biz